Support

Write to support@geki.ai. Every message becomes a ticket.

What to include

Describe what you did, what you expected, and what happened. Add:

• The organization.
• The bot, if the problem is about a bot.
• The time it happened, with your time zone.
• The error message, word for word. A screenshot helps.

The Console collects most of this for you. Open the user menu and choose Help and support. The button Write to support starts a mail with the organization in the subject. Technical details lists your IDs, the page, the time, and the browser. Choose Copy all and paste it into your message.

Terms

The terms of support are in your contract documents. You find them at geki.ai/legal.