# Support

Write to [support@geki.ai](mailto:support@geki.ai). Every message becomes a ticket.

## What to include

Describe what you did, what you expected, and what happened. Add:

- The organization.
- The bot, if the problem is about a bot.
- The time it happened, with your time zone.
- The error message, word for word. A screenshot helps.

The [Console](/console) collects most of this for you. Open the user menu and choose Help and support. The button Write to support starts a mail with the organization in the subject. Technical details lists your IDs, the page, the time, and the browser. Choose Copy all and paste it into your message.

## Terms

The terms of support are in your contract documents. You find them at [geki.ai/legal](https://geki.ai/legal/).